​Celinparadise respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Celinparadise (“we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit celinparadise.com, submit an enquiry, book a service or otherwise interact with us. We handle personal information in accordance with this Privacy Policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
 

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and social media details.

• Information provided through our website, Meta lead forms, email, telephone or social media.

• Details about your enquiry or booking, including the type of service, event date, location, preferences and project requirements.

• Billing, payment and transaction information. Complete card details are generally processed by our payment provider and are not stored by us.

• Photographs, video recordings and other content created while providing photography, videography, content creation, yoga or related services.

• Correspondence, feedback, testimonials, contracts, consent forms and model releases.

• Technical information such as your IP address, browser type, device information, referring website and activity on our website.

If you provide personal information about another person, including a guest, participant or child, you confirm that you are authorised to provide that information to us.

 

2. How we collect information

We may collect personal information:

• Directly from you when you contact us, complete a form, request a quote or make a booking.

• Through our website, email, telephone and social media accounts.

• Through advertising and social media platforms, including Meta lead forms.

• During photoshoots, events, classes, expeditions and other services.

• From a person or organisation making a booking on your behalf.

• Automatically through cookies, analytics tools and similar technologies when you use our website.

When you submit information through a third-party platform such as Facebook or Instagram, that platform may also collect and process your information under its own privacy policy.

 

3. How we use your information

We may use your personal information to:

• Respond to enquiries and prepare personalised quotes.

• Confirm, manage and deliver bookings and services.

• Communicate with you before, during and after a project.

• Process payments and maintain business, accounting and tax records.

• Create, edit, store and deliver photographs, videos and other agreed content.

• Provide customer service and resolve concerns.

• Improve our website, advertising, services and customer experience.

• Maintain the security and operation of our website.

• Comply with legal, insurance and regulatory obligations.

• Send marketing communications where you have consented or where otherwise permitted by law.

We will only use photographs or videos for our portfolio, website, social media, advertising or promotional purposes where this is covered by your booking agreement, model release or other appropriate permission.

You may withdraw permission for future marketing use by contacting us. Withdrawal will not necessarily affect material that has already been lawfully published, printed or distributed.

 

4. Photographs and videos

Photographs and videos may contain identifiable images of individuals and may therefore constitute personal information.

We may capture, edit, store and deliver these materials to fulfil your booking. Any promotional use will be managed according to the applicable agreement, release or consent provided for the project.

For events, the person or organisation making the booking is responsible for notifying attendees that photography or filming will take place and obtaining any required permissions. Images of children will only be used for promotional purposes with permission from a parent, legal guardian or other person authorised to provide that permission.

 

5. cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic and measure the effectiveness of our advertising. These tools may collect information including your IP address, device information, browsing activity and interactions with our website. Some cookies may be provided by third-party services such as our website host, analytics provider or advertising platforms. You can restrict or disable cookies through your browser settings. Doing so may affect the functionality of some parts of the website.

 

6. Sharing your information

We do not sell, rent or trade your personal information.

We may disclose information where reasonably necessary to:

• Website hosting, cloud storage, online gallery and file-delivery providers.

• Email, booking, customer-management and communication platforms.

• Payment processors, accountants, insurers and professional advisers.

• Photographers, videographers, editors, assistants or contractors engaged to help deliver your booking.

• Analytics, advertising and social media platforms.

• Government authorities, regulators or law-enforcement bodies where required or authorised by law.

• Protect our rights, property, clients or the public.

These providers are permitted to access information only to the extent reasonably necessary to perform their services.

 

7. Overseas processing and storage

Some third-party platforms and service providers may store or process personal information outside Australia, including in the United States and other countries where those providers operate. Privacy protections in those countries may differ from Australian law. Where reasonably practicable, we take steps to work with reputable providers that maintain appropriate privacy and security practices.

 

8. Data security and retention

We take reasonable administrative, digital and physical measures to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure. However, no internet transmission or electronic-storage method is completely secure, and we cannot guarantee absolute security. We retain personal information and project files for as long as reasonably necessary to provide our services, maintain business records, meet legal obligations and resolve disputes. Information that is no longer reasonably required may be securely deleted, destroyed or de-identified. Unless otherwise stated in your photography agreement, we do not guarantee that photographs, videos or project files will be stored indefinitely. Clients should download and securely back up their delivered files.

 

9. Marketing communications

We may send you updates, offers or information about our services if you have consented or where otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe option included in the communication or contacting us directly. We will process your request within a reasonable period.

 

10. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing the request. In some circumstances, access may be restricted where permitted by law. If this occurs, we will explain the reason where we are legally able to do so.

 

11. Privacy concerns and complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below. Please explain the nature of your concern and provide any relevant information. We will acknowledge your request and aim to respond within 30 days. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

 

12. Third-party websites

Our website may contain links to third-party websites or platforms. We do not control and are not responsible for their privacy practices, security or content. We encourage you to review their privacy policies before providing personal information.

 

13. Changes to this policy

We may update this Privacy Policy when our services, business practices or legal obligations change. The current version will be published on this page with its effective date. We encourage you to review the policy periodically.

 

14. Contact us

For privacy questions, access or correction requests, or complaints, please contact:

Celinparadise
Website: www.celinparadise.com
Location: Perth, Western Australia